# Settings

> Publishing method, the limits of the automatic checks, the correction link, warning limits and the data export.

Source: /en/features/settings/

The **Setup › Settings** screen determines how reviews are published, the limits of the automatic checks and when warnings are shown. This screen requires the "Can change settings" permission (Administrator).

The screen has four tabs: **Publishing**, **Automatic checks**, **Warning limits** and **Data export**.

Changes on the screen are not saved one by one. When a choice or a value changes, the **You have unsaved settings changes** bar appears at the bottom of the screen. The bar is shared by the three tabs: unsaved changes are kept when you switch tabs, **Save changes** saves all the changes on the three tabs together, and **Cancel** discards the unsaved changes. If you try to leave the screen without saving, the panel warns you. Saved changes apply to new reviews and are recorded in the **Activity history**.

Invitation settings are not on this screen but on the **Invitation sending** screen; see [Invitations and emails](/en/features/invitations.md).

## Publishing method

The publishing method is chosen on the **Publishing** tab:

| Method | Description |
|---|---|
| **Manual** | Every review is approved by a moderator. This is the safest method; it requires reviews awaiting approval to be monitored regularly. It is the default method. |
| **Automatic** | Reviews that pass all checks cleanly are published automatically. Suspicious reviews wait for approval. |
| **Hybrid** | Clean reviews containing only text are published automatically; reviews with photos or videos are approved by a moderator. |

The method can be chosen for all stores, or for a specific market or channel: if **All** is left in the **Market** and **Channel** selectors at the top of the card, the choice covers all stores. If more than one setting is defined, the most narrowly scoped setting applies: first market and channel, then market, and finally the general setting. The **Method by market and channel** list at the bottom of the card shows every market and channel with the method that applies and where it comes from: **Own setting**, or for example **Uses the TR setting**. Clicking a row opens that scope for editing; when a scope without its own setting is selected, the setting that applies is shown above the method options. The **Remove** button on a row with its own setting deletes that setting after asking for confirmation; from then on the scope uses the setting above it. The general setting cannot be removed, only changed.

Clicking a method does not save it; the choice is saved together with the other changes with the **Save changes** button. While a method choice is unsaved, the **Market** and **Channel** selectors, the other rows of the list and the **Remove** buttons are locked, and the card says to save or discard the choice first. This way a choice made for one scope is not lost when you move to another.

The history of method changes opens with the **History of method changes** button at the bottom of the card: it opens the **Activity history** screen showing only method changes.

:::note
The publishing method cannot be tied to the star rating. Article 7/3 of the Turkish Advertising Board's Guideline on Consumer Reviews requires positive and negative reviews to be subject to the same checking process and the same time limits.
:::

When the publishing method changes, the method statement text of every channel whose method changes is also updated. If you publish the statement of one of these channels on your own page, you need to update your page and confirm again; see [Market rules and method statement](/en/features/market-rules.md).

The questions and answers section on the product page is not turned on or off here but from the card at the top of the **Questions** screen; see [Questions and answers](/en/features/questions.md#turning-it-on-and-off).

## Reviews from other markets

The **Reviews from other markets** card on the **Publishing** tab appears when this feature is turned on in the Sayproof installation. When you tick **Also show purchase-verified reviews from your other markets on product pages** and save with **Save changes** at the bottom of the screen, a product's page also lists every published, purchase-verified review written for the same product in your other markets. These reviews are marked with the market they come from, sorted by this market's sorting rules and not included in the average or the rating distribution.

While it is on, the method statement gains a **Reviews from other markets** section; if you publish the statement on your own page, you need to confirm it again.

## Automatic checks

The **Automatic checks** tab lists the six automatic checks. The checks run on every review and cannot be switched off. The value of a check that has a limit is changed on its own row. The row of a check that works with a word list has a button for that list (for example **Go to the Abusive language list**), which opens the **Risky words** screen with that list. Checks without a list or a limit are **fixed by regulation**. The last row of the card is the **Correction link** sent to a customer whose review was rejected.

| Row | Setting on the row | Default | Range | Description |
|---|---|---|---|---|
| **Repeated text and bursts** | Most reviews per person per hour | 3 | 1–1000 | If more than this many reviews arrive from the same person within an hour, the extra ones are left for moderator approval before publication. Reviews for different items of the same order are not counted. |
| **Personal information** | Fixed by regulation · **Go to the Address words list** | — | — | Looks for an email address, phone number, ID number, IBAN, card number and full address; recognises a full address by the words in the **Address words** list. |
| **Abusive language** | **Go to the Abusive language list** | — | — | The word list is managed on the **Risky words** screen. |
| **Health claims** | **Go to the Health claims list** | — | — | The word list is managed on the **Risky words** screen. |
| **Catalogue match** | Fixed by regulation | — | — | Checks whether the reviewed product exists in the catalogue. |
| **Fake review suspicion** | Return window after a review (days) · **Go to the Disposable email domains list** | 14 | 1–365 | If the customer returns the item within this period after writing a review, the review is considered more likely to be fake. A review from a disposable email address is also considered suspicious. |
| **Correction link** | Correction link lifetime (days) | 30 | 1–365 | How long the correction link sent to a customer whose review was rejected remains valid. |

For details of the checks, see [Risky words and automatic checks](/en/features/risky-words.md).

## Warning limits

When the limits on the **Warning limits** tab are exceeded, a warning is shown on the **Statistics** and **Overview** screens. The limits do not change how reviews are published.

| Setting | Default | Range | Description |
|---|---|---|---|
| Decision time limit (hours) | 6 | 1–720 | The longest time you want a review to wait for approval. If the average decision time exceeds this value, a warning is shown. The **Overview** screen also counts the reviews that have been waiting for approval for longer than this; waiting is measured from the moment the review last entered the list. |
| Rejection notice limit (hours) | 24 | 1–720 | The maximum number of hours within which the rejection reason must be sent to the author. The time is measured from the rejection decision until the notice is sent; if the average exceeds this value, a warning is shown. As Article 6/5 of the Turkish Advertising Board's Guideline on Consumer Reviews requires the notice to be sent without delay, a short period is recommended. |
| Rejection gap limit between ratings (%) | 10 | 1–100 | If the largest gap between the rejection rates of the star levels exceeds this many percentage points, a warning is shown. The gap has no direction: the most and least rejected star levels are compared. |
| Warn after this many failures in a row | 3 | 0–100 | If a product source or a marketplace connection fails to read this many times in a row, brand administrators receive one email; they also receive one when removals are held back for a marketplace. A value of 0 turns all of these warnings off. |

## Data export

On the **Data export** tab an administrator prepares and downloads all of the brand's data as a single zip file. For what the file contains and how long it can be downloaded, see [Data export](/en/security/data-protection.md#data-export).