What Sayproof is

Sayproof enables online stores to collect, approve and publish customer reviews on their own sites. Its core principle is: only a customer who has bought the product can write a review, and every review is stored together with the record of the purchase it is based on.

Features

• Collection. After a product is delivered, the customer receives an invitation email. Customers can also write a review on the product page by entering their order number, or directly if they are signed in to your site.
• Verification. The right to write a review is based on the order and delivery data transferred from your store system. A person whose purchase cannot be verified cannot open the review form.
• Moderation. Every review goes through automatic checks for personal information, profanity, health claims, repetition and signs of fake reviews. The checks never reject a review on their own; a suspicious review is left for a moderator to approve.
• Publication. Approved reviews are shown on your site with a “Verified buyer” mark. The look of the review section can be adapted to your design, and with headless use the review list can also be displayed entirely with your own components.
• Marketplace import. Buyer reviews written for your store on marketplaces such as Trendyol or Hepsiburada can be shown on your product pages with their source, when you provide a file or a permitted link address. These reviews come with the marketplace’s buyer marking, not with Sayproof’s order verification; they carry a source label instead of the “Verified buyer” mark: Marketplace reviews.
• Records. Each review’s history (who acted, when, with which reason and under which rules version) is stored in a form that cannot be changed or deleted. The period report for auditors or your legal team is produced from the panel. Every read that shows customers’ personal data is also recorded, with who saw how many records and when, in a way that cannot be deleted.

Intended users

• Brands that want to demonstrate that their reviews can be trusted.
• Brands that sell in Türkiye and are required to comply with the regulation on consumer reviews. Sayproof applies these rules directly in the product: in the Türkiye market, reviews without proof of purchase are not published, sorting only uses permitted criteria, and the author of a rejected review is told the reason. For details, see Regulatory compliance.
• Brands that sell in more than one country. Each market has its own rules, and reviews from different markets are never mixed.

Excluded functions

The following functions are not part of the product, in order to comply with the regulation, and cannot be enabled through settings:

• Publishing reviews without proof of purchase in the Türkiye market.
• Rejecting reviews because of their rating. The rejection reasons include no “negative” or “low rating” reason.
• Tying the publishing method to the rating. For example, there is no setting that automatically publishes only 4- and 5-star reviews.
• Adding coupons, discounts or campaign content to the invitation email.
• Sort options that the market rules do not permit. Under the Sayproof rule the default sort order is by date; in its own rule version your brand can choose the default from the sort options offered.
• Wording in the rejection notice that steers the customer to change their review or rating. The notice only contains the rejection reason and a correction link.

Getting started

Your brand and the first administrator account are opened by the Sayproof team; you sign in to the panel at the address sent to you, with your account. All further steps are carried out in the panel: Quick setup.