AI package

The AI package is made of five features: review checks, reply drafts, topics and sentiment, translations and review summaries. AI suggests; your team decides: it never rejects a review and never sends a reply on its own.

Coming soon

The AI package arrives with v2; the features on this page do not appear in the panel or on your product pages yet.

Every text sent to AI has email addresses, phone numbers, ID numbers, IBANs and card numbers hidden first; the model never sees them. There is no AI in the review form; translations and summaries never touch the review’s original text or its rating.

Features

Feature	What it does
Review checks	Finds reviews that look fake, incentivised, off-topic or abusive, says why and suggests a rejection reason. The review is held for approval before publication; someone on your team approves or rejects it. A negative opinion, a low rating or criticism of the store is never a finding on its own.
Reply drafts	Writes the first version of the seller reply in your brand’s tone; your team reads, edits and sends it. It never asks the customer to change the review and never offers a discount.
Topics and sentiment	Finds whether each review mentions fit, quality, delivery, price or packaging positively or negatively.
Translations	Translates reviews that go live into your open channels’ languages. The rating and the original text don’t change; visitors can still see the original review.
Review summaries	Sums up the reviews of products with at least 10 reviews in a few sentences, covering negative reviews in proportion.